2011-05-06Enteprise 2.0, Enterprise Social Networking, Social Media, SocialCRM The Community Backchannel – #cmtybc I’m possibly one of the most fortunate guys in the Social Business space. I’ve had the benefits of being a practitioner in […]
2011-01-17Enteprise 2.0, Enterprise Social Networking, SocialCRM, Trust Managing Expectations – The value of Transparency A bad Day? Last week, we (Alcatel-Lucent)were one of the companies impacted by the Jive Software Outage (@JiveSoftware). Our platform Engage runs […]
2010-08-022023-04-11SocialCRM Ford’s SocialCRM – Follow up to Sync issues Within 24 hrs of my Why I’ll never buy another Ford – The answer may surprise you post, Ford contacted me via Twitter, […]