The Community Backchannel – #cmtybc
I’m possibly one of the most fortunate guys in the Social Business space. I’ve had the benefits of being a practitioner in […]
Category: SocialCRM
Managing Expectations – The value of Transparency
A bad Day? Last week, we (Alcatel-Lucent)were one of the companies impacted by the Jive Software Outage (@JiveSoftware). Our platform Engage runs […]
Ford’s SocialCRM – Follow up to Sync issues
Within 24 hrs of my Why I’ll never buy another Ford – The answer may surprise you post, Ford contacted me via Twitter, […]